Terms & Conditions

At Sage Coretime we want to de-mystify the legal aspects of our software business as much as possible and by making accessible the legal sections relevant to our customers we hope to assist you in the better understanding of our business.

  • Terms and Conditions of Sale


    In these Terms and Conditions "Company" means Sage Ireland and "Customer" means the person or Company that purchases the goods. "Goods" means the goods specified in the Company's invoice.


    1. Obligations as a customer


    You are responsible for:

    1.1. Your own choice of Product and its suitability for purpose;

    1.2 Obtaining the consent from Sage before any products/services are returned (see Returns Section)

    1.3 Any carriage costs howsoever incurred in the return of any Products to Sage

    1.4 Your telephone & postal charges in contacting Sage, if any;

    1.5 Ensuring you have understood the terms and conditions of sale as outlined in this document prior to submitting your order confirmation acceptance

    You must provide Sage with all reasonable courtesy, information, cooperation, facilities and access to enable Sage to perform duties, failing which Sage shall not be obliged to perform any Service or assistance. In the event of a return you are responsible for the removal of Sage supplied products or Services, the back up and confidentiality of all data in Product and all of your legal and regulatory requirements. Please note that your calls to Sage may be monitored for training purposes.

    2. Software returns policy


    2.1 Faulty Items:

    In the unlikely event that a piece of software proves to be faulty (note: ‘faulty’ does not include engineered limitations of features within a product), we will offer a replacement or full refund if we are notified in writing within 30 days of our dispatch date or thereafter a replacement with an equivalent/updated product. Your statutory rights are not affected.

    If goods are damaged, incorrect or short-shipped and you wish to return them please contact sales administration on +353 1 642 0800 within 30 days of receipt of your order (which shall be deemed to be 2 days after dispatch by us).

    You will be given the following information: Your returns package must include the following:

    - Account Number

    - Returns number which can be obtained from Sage in advance (so that the return can be identified)

    - The items being returned for a credit in good condition

    - Collection date.

    - Be clearly marked with the following address;

    Sage Ireland c/o Spectrum Print Management

    Unit 4044 Citywest Business Campus, Citywest, Naas Road, Dublin 24

    Where the Customer does not wish to accept the software licence agreement (and the purchase was made direct from Sage) or orders incorrect goods it is the responsibility of the Customer to arrange for the goods to be collected and delivered back to Sage in accordance with the policy outlined above. In the event that this returns policy differs from that in the software licence agreement accompanying the software, the returns policy in the software licence agreement shall apply in place of the policy outlined above.

    2.2 Change Of Mind:

    In the event that you change your mind regarding a purchase we are happy to refund/credit you provided:

    We are first notified in writing within 30 days of our dispatch date

    Software has not been installed/registered

    Activation keys have not been provided

    Goods are returned in accordance with our published returns policy (link above)

    2.3 Functional Mis-match:

    In the unlikely event that your purchase does not prove meet your functional requirements; we are happy to provide an alternative product, charging the difference in cost where applicable.

    In the event of a product return you may be responsible for the cost of return of product, the removal of Sage supplied products or Services, the back up and

    confidentiality of all data in Product and all of your legal and regulatory requirements.

    3. Support refund policy


    Support is provided via a lo-call number, Monday to Friday, 9.00am – 5.00pm (excluding holidays).

    A 7-day ‘cooling off’ period applies to all new support contracts sold. After this time, no refunds/credits for un-used Services will be available. The 7-day cooling off period is waived if use of the Service has been exercised during the cooling off period.

    Our support services are charged at an annual rate and are non-refundable in the event of mid-contract cancellation.

    Further details are available.

    4. Training policy


    A 7-day ‘cooling off’ period applies to all Training courses booked. After this time, no refunds/credits for un-used Training will be available. The 7-day cooling off period is waived if use of the Service has been exercised during the cooling off period.

    In the event of a cancellation/rescheduling requirement, the following applies:

    Cancellation policy: Notification to the Training Department must be made in writing no later than 15 working days prior to the course commencement date; a cancellation fee of €50 per delegate will be levied. Where a course is cancelled within 15 working days the full course fee will be chargeable although substitute delegates would be welcome.

    Rescheduling policy: Notification to the Training Department must be made in writing no later than 15 working days prior to the course commencement date otherwise a rescheduling fee of €25 will be levied.

    Training passports have an expiry date. After this time, no refunds/credit is available for unused Training days. Further details are available.

    Onsite Training operates under different terms. Further details are available.

    5. Software licensing


    The Customer is reminded that software programs are licensed and not sold and any licence granted is personal to the licensee. The Customer has no right of sale, lease, rent or hire of a software program to a third party unless the Company's prior and written permission has been obtained. This condition also applies in cases of business liquidation, company take-over/merger and company name change. Sage encloses the software licence that you require with the product where necessary and you must comply with that licence. If you choose not to accept the licence agreement, Sage will only accept the return of the entire product for refund when the criteria in section 2 of this document has been adhered to and the software CD seal unbroken.

    6. Other T&C's


    6.1. These terms and conditions apply to all contracts for the sale of Goods to, or provision of work for, the Customer to the exclusion of any terms and conditions specified by the Customer.

    6.2. All prices quoted in brochures or catalogues are subject to confirmation at time of order and are exclusive of VAT, which will be chargeable in accordance with legislation current at the date of supply.

    6.3. Credit limits may be given to approved accounts at the sole discretion of the Company but the Company will require both bank and trade references. At its sole option the Company may cancel or amend a credit limit previously granted.

    6.4. Payment of accounts must be effected within 30 days of Invoice date. Failure to effect payment when due will result in suspension of deliveries without prejudice to any other remedy which the Company may have.

    6.5. Title in all Goods supplied by the Company shall vest in

    6.6. The Company warrants to the Customer only that any Goods supplied by it, function in accordance with any specification provided in documentation accompanying the Goods, provided always the Goods have been used strictly in accordance with the Company's instructions, and, without prejudice to the generality of the foregoing, have been used correctly in conjunction with a designated computer operating system. All software products are licensed (not sold) in accordance with the terms expressed in the documentation included with the Goods. Save as herein provided, all representations, conditions, warranties or other terms whether expressed or implied or whether statutory or otherwise are hereby expressly excluded. Under no circumstances shall the Company be liable to the Customer or to third parties for loss (including, but not limited to, loss of profit or data) damage or injury howsoever arising. In any event, the total liability the Company shall have to the Customer shall not exceed the value of the Goods covered by this invoice. In the case of Goods not of the Company's manufacture, the Company will extend the Customer the benefit of any guarantee, warranty or condition which may have been granted to the Company by the supplier of the Goods and will take such steps as the Customer may reasonably require to enforce such rights but save as aforesaid no condition or warranty is given by the Company in relation to such Goods that are not of its manufacture. The warranties in this clause in no way invalidate any statutory right of the Customer.

  • Legal - Terms of use for www.coretime.com

    1. About US

    Sage hibernia Ltd, trading as Sage Ireland is a limited company registered in Ireland under company registration number 300549 and with its registered office at 3096 Lake Drive, Citywest Business Campus, Dublin 24 ("Sage")


    2. About these terms

    2.1 These terms apply to your use of the Sage's website at http://www.sage.ie (the “website/site”).

    2.2 By accessing our website you are deemed to have accepted these terms. If you do not agree to them you must stop using our site.

    2.3 The most current version of these terms is dated on the above date but we may at any time revise them without notice. You are responsible for reviewing these terms on each occasion that you revisit the site and if you continue to use our site after changes are made you are deemed to have accepted them.


    3. Country of Use

    It is only intended that people in Ireland will use and view this website. Outside Ireland, please see http://www.sage.com/ for a list of Sage sites in other countries.

    Shopping Channel

    3.1 This website allows users to buy software and/or other products and services from Sage by selecting here.

    3.2 The steps you need to take to conclude a contract with us, (which can only be in English), are set out in our Terms and Conditions of Supply but can be summarised as follows:-.

    3.2.1 check variable information such as prices and the range and descriptions of our products and services - please note that we reserve the right to correct any inaccurate information such as typographical errors, even if you have already submitted your order to us;

    3.2.2 make sure you read and understand our terms and conditions - please note that we cannot sell to you if you are under 18 years of age or from outside Ireland, and that our products are not intended for individual consumer use;

    3.2.3 complete your order - please make sure the information is correct and complete and select the method of payment. You may use the shopping channel's display and editing functions to identify and correct inputs prior to placing your order;

    3.2.4 place your order - and we will acknowledge receipt of the order;

    3.2.5 wait for our acceptance of your order - which is normally given but in certain circumstances we reserve the right to reject an order. If your order is accepted there will then be a contract between us. Please note that we will not file a copy of the concluded contract or make it accessible on-line.

    3.3 Products and services of any other Sage group company that are available in our shopping channel will be subject to that company's terms and conditions.

    3.4 Any other third party products and services available in our shopping channel are subject to the third party's terms and conditions, and are not endorsed or warranted by us.


    4. Property rights

    INTELLECTUAL PROPERTY RIGHTS
    4.1 The design and content of this website is protected by copyright and is owned by Sage Ireland 2000 - 2010 and its licensors. All rights are reserved. The exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction of this website by any means and in any form, in whole or in part, and to make this website available to the public, and to distribute any copyright protected material in the site (including without limitation, any online software or courses) shall remain with Sage or its licensors. You agree not to copy, adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

    4.2 The Sage Group plc owns various trademarks and registered trademarks ("the marks") a list of which can be obtained from us. You may not use those marks, and any third party trademarks that appear on this website, other than as permitted by express written licence from the licensor or by law. In particular, but without limitation, you may not use the marks as meta-tags nor may you sponsor them in search engines. All goodwill in your legitimate use of the marks shall accrue to the Sage Group plc. Please notify us immediately if you become aware of any infringement of the marks.

    4.3 All other intellectual property rights in the website are the property of Sage or its licensors.

    4.4 Except as set out in the paragraph entitled "Permitted uses", nothing in these terms or on this website should be taken as conferring any licence or right to use any material on this website without the prior written approval of the owner, whether that is Sage or its licensors.


    5. Permitted rights

    5.1 If you place an order through this website, we strongly encourage you to print out and retain copies of that order, our Terms and Conditions of Supply and any descriptions of the products and services you have bought.

    5.2 We may grant you other express permissions relating to material on this website from time to time.


    6. Community Areas

    6.1 Certain areas of our site are reserved for registered users. These include the community areas for Accountants, Developers, Business Partners and SageCover members, and the MyAccount and MyWebsite areas. Additional terms will apply to those areas, such as specific acceptable use policies or specific terms for buying licences of any specialised products or services which are available only to registered users.

    6.2 Please make sure any information you provide to us is up-to-date and accurate, and let us know of any changes as soon as you can.

    6.3 You will be responsible for keeping your user name and password confidential and secure and for all use made of your account, whether or not it is used by you or with your authority. Please notify us immediately you become aware of any unauthorised use or other security breach and always ensure you close your browser at the end of each session.

    6.4 You may not assign or sub-license any rights we grant you as a registered user.

     


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  • PRIVACY AND COOKIE POLICY

    1. About this policy

    This is the privacy policy of Sage Hibernia Limited trading as Sage Ireland (“Sage”). It applies only to personal data as defined in s.1 of the Data Protection Acts 1988 and 2003 (“personal information” or “information”) and not other types of business or general information. The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information outside the European Economic Area ('EEA'). Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.

    Note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites' information handling practices. Use of your information by the owner of the linked site will normally be governed by that site's privacy policy, which we encourage you to read.

    Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the Data Protection Commissioner's website athttp://www.dataprotection.gov.uk/


    2. Who we are

    We are Sage Hibernia Ltd trading as Sage Ireland, a company registered in Ireland with company registration number 300549. Our registered office is at 3096 Lake Drive, Citywest Business Campus, Dublin 24. Please see our contact section for more information. If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above, or e-mail at privacy@sage.com or telephone on 01 642 0800


    3. How we collect information from you

    3.1 By the use of "cookies" and "web beacons".

    Cookies

    3.2 A cookie is a small text file which is transferred from a website and stored on your computer's hard drive. It enables a website to "remember" who you are.

    3.3 Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer or Netscape Navigator, you should be able to configure your browser to restrict cookies or block all cookies if you wish. This will however, affect your ability to log into and use our shopping channel, community areas and other restricted areas of our website. Browser-specific instructions on how to restrict or block cookies may be found on the Interactive Advertising Bureau's website at http://www.allaboutcookies.org/.

    3.4 We use session cookies (which are temporary cookies) in the products and services and communities sections of our website to verify your identity when you log in, to keep track of which pages you visit and what is in your shopping basket, to personalise our service to you, including sending you or your business any marketing information you have indicated you would be happy to receive and to improve our website. Our session cookies currently contain your customer account number and company name. Our session cookies also contain your e-mail address. Session cookies are deleted when you close your browser (i.e. the software program you use for searching and viewing various kinds of Internet resources such as information on a web site).

    3.5 We do not use persistent cookies, i.e. cookies remain on your hard disk until you delete them

    3.6 No cookies on our site are served or used by third parties

    3.7. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google requires us to reproduce the following statement. You can find out more about this service at http://www.google.com/analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address which we do not link to any personally identifiable information) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services to us relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    Web beacons

    3.8 Some of our web pages contain electronic images known as web beacons (sometimes known as web bugs, clear gifs, or trackers) that allow us to count users who have visited these pages after clicking through from an advertisement for our products or services from a third party site. They also tell us whether someone has bought a product from our site and its cost after clicking through from an advertisement, but not in a way that identifies any particular individual. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We do not carry web beacons placed by third party advertisers but we do use a third party to aggregate this data for us.

    3.9 Because web beacons are the same as any other content request included in the recipe for a web page, it is not possible for you to opt out or refuse them. However, as we use web beacons in conjunction with cookies they can be rendered ineffective by either opting out of cookies or by changing the cookie settings in your browser.

    Further information

    3.10 More information on cookies and web beacons can be found at http://www.allaboutcookies.org/.

    3.10.1 By registration:

    3.10.2 We collect information about you that you provide when you register to use the community areas or other restricted areas of our site.

    3.11 Through completion of online forms:

    3.11.1 We collect information about you if you complete any of the various forms on our site to contact us, make enquiries, order products and services, apply to us and give us feedback.

    3.11.2 We need you to give us certain information, which will be indicated on the form you are required to complete in order to place an order. It would help us if you give us any other information that you think will be relevant but you are under no obligation to do so.

    3.12 Through traffic data and site statistics:

    3.12.1 We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit.

    3.12.2 We also collect some site statistics such as page hits and page views.

    3.12.3 We are not readily able to identify any individual from traffic data or site statistics.

    3.13 By you contacting us by other methods other than the website:

    3.13.1 The website provides various telephone and fax numbers and e-mail addresses for you to contact us. We will collect information from you that you provide through any of these methods.

    3.13.2 We may also collect other information you supply to us after your initial contact with us.


    4. Security and Storage

    4.1 We will keep your information secure by taking appropriate technical and organisational measures again it unauthorised or unlawful processing and against its accidental loss, destruction or damage

    4.2 Please remember that normal Internet e-mail is insecure. We do however, use secure connections in our shopping channel.

    4.3 We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).


    5. What your information is used for

    5.1 If you buy software or services from us, we will use your information to fulfil your order and to provide you with the software or service you have requested.

    5.2 If you register to use one of the community areas or other restricted areas on our website, we will use your information to provide those membership services to you.

    5.3 If you agree when you register with us or buy from us, we will also use your information for marketing purposes by the methods you indicate are acceptable. If you do not want the information we hold on you to be used in this manner, you must first log on, go to the e-mail subscriptions section and establish your preferences.

    5.4 If you do not object, we will use the information we hold on you to contact you for feedback on your use of our software and/or services and/or website.

    5.5 We may use aggregated data about users of our site, sales patterns and other statistical data to improve our site, but it will not be possible to identify individuals from that aggregated data.

     
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  • How we have made the site accessible

    We aim to comply with double-A accessibility guidelines.

    The Web Content Accessibility Guidelines v1.0 (WCAG) are published by the World Wide Web Consortium.

    We have checked our site against the WCAG checklist, and we believe that every page within our site meets all applicable Priority 1, 2 and 3 checkpoints, and as such, meets the WAI 'AA' requirements.

    We have added the following to help people access the site:
    • Labels on images (ALT Tags)
    • Headings
    • Changeable font sizes
    • Labels on tables

    We are also working on adding transcripts to our videos. Click through to YouTube to access them.
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  • How we do business

  • Sage is committed to conducting business in an honest and ethical manner.  In particular, we do not tolerate bribery and corruption and we are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

    We are committed to implementing and enforcing effective systems and processes to counter bribery and corruption. The Sage Group plc,of which Sage Ireland is a part, is bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

    In addition, we will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate.  As well as ensuring our own conduct is appropriate, we have also put in place procedures to prevent bribery being committed on our behalf by any associated persons, i.e. anyone that performs services for or on our behalf, such as our people, and in some cases, subsidiaries and third parties we work with such as Business Partners and Accountant Partners.

    This is the standard of behaviour customers, suppliers and partners can expect from us and that we expect from them.